Terms of Use

If not stated otherwise, all prices contain VAT and all other expenses, apart from delivery expenses.

Credit card payment

EM web shop allows for payment with following cards:



  • American Express ®
  • Diners Club
  • MasterCard ®
  • VISA

Credit card details For authorisation and payment by credit cards we use T-Com Pay Way.
T-Com ensures secrecy and safety for Your personal data during Your card authorisation. Protection of data on payment sites is ensured by usage of Secure Socket Layer (SSL), a security protocol with 128 bites data encryption.
Delicate data exchange (for example card numbers) between the T-Com Pay Way system that conducts the online payment transactions and card authorisation centres is conducted via private network which has no access to the Internet and is entirely protected from unauthorised access by application of ISO 8583 protocol. T-Com entirely denies access to data that participants in the purchase process are not authorised to access.
Online shop employees have no access to your credit card number at any time, they only have access to the number of the authorised transaction. They can make the compete or partial payment or cancel it.

Transfer payment

The selected transfer payment in our Internet shop can be made according to pro forma invoice that we will send You after we have received Your order.


All complaints regarding our products and services can be made by phone 00 385 1 377 12 56, fax 00 385 1 377 24 29 or e-mail ege@ege.hr.

Personal data protection

Energetika marketing d.o.o. undertakes to provide protection for its clients personal data, it only gathers necessary basic data on clients/users needed to meet its obligations; it informs its clients about the usage of the data gathered, regularly informs the clients about the possibility of selecting when their data would be used, including the possibility of choosing whether they like their names to be on the lists used in marketing campaigns. All users data are kept private and are available only to employees who need them in their work. All Energetika marketing d.o.o. employees and their business partners are obliged to respect the privacy protection principles.